PERSONAL DATA
Data privacy is important to BY FAUX, and we aim to be open and transparent with our handling of your personal data. This policy applies to customers, suppliers, and partners. It also applies to the use of our services. Personal data is information that, alone or in combination with other services, is used to identify a living individual. This can include, for example, name, address, email address, photo, or telephone number.
Our policy establishes how your personal data is processed and protected.
WHO IS THE DATA CONTROLLER FOR YOUR PERSONAL DATA?
The Swedish company, By Faux AB (“BY FAUX”), is the data controller for the personal data you submit to us and is responsible for your personal data in accordance with applicable data protection regulations.
By Faux AB Lejdaregatan 2 426 53 Västra Frölunda Sweden
Company Register: Bolagsverket Organisation Number: 559132-4578
WHY DO WE COLLECT PERSONAL DATA?
Our main purpose for the personal data we collect is to fulfill the commitments we have towards you as a customer. However, we also collect information from you if you are currently not a customer but have chosen to subscribe to our newsletters or met us at trade fairs. By Faux is responsible for ensuring that your personal data is processed securely and in accordance with applicable legislation
WHY DO WE USE YOUR PERSONAL DATA?
We use your personal data to manage your online purchases at byfaux.se by processing your orders and returns through our online services and sending you notifications about delivery status or in the event of delivery issues with your items. We use your personal data to handle inquiries from you, manage complaints and warranty issues regarding products, as well as support via email, telephone, and social media. We use your personal data to process your payments and also your data to handle complaints and warranty issues regarding products. Your personal data is used to identify you and to confirm that you meet the statutory minimum age for online purchases as well as to confirm your address with external partners. We want to offer you various payment options and will conduct an analysis of the payment options available to you as well as your payment history and credit checks.
We also use your personal data to send you marketing offers, surveys, and invitations via email, SMS, telephone calls, and letters. We may also contact you if there is any issue with your order.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
- contact information such as name, address, email address, and telephone number
- payment details and payment history
- credit information order information
- all correspondence in service matters
- which products and offers you have shown interest in
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data forwarded to third parties is only used to provide the services specified above to you, for companies to verify your address, to send you an order confirmation, and to storage and distribution companies in connection with the delivery of your order. Payment providers for handling your payment. Credit reference agencies for identity and credit checks as well as debt collection agencies, and for distribution of physical and digital marketing. Please note that many of these companies have an independent right or obligation to process your personal data. We never forward, sell, or exchange your data for marketing purposes to third parties outside of By Faux.
ON WHAT LEGAL BASIS ARE YOUR PERSONAL DATA PROCESSED?
The processing of your personal data is necessary for By Faux to provide the service and deliver your order to you. The processing of your personal data is also based on your consent when you approve direct marketing.
HOW LONG DO WE RETAIN YOUR INFORMATION?
We retain your information for as long as you are an active customer. We keep your information for direct marketing purposes until you withdraw your consent.
YOUR RIGHT TO WITHDRAW CONSENT
You have the right to withdraw your consent to the processing of personal data and to refuse direct marketing at any time. If you do so, By Faux cannot send any more offers in the form of direct marketing or information to you based on your consent. You can opt-out of direct marketing by following the instructions in each marketing communication.
HOW CAN YOU EXERCISE YOUR RIGHTS?
We take data protection very seriously, which is why we have customer service personnel who handle your requests regarding your rights as stated above. You can always reach them at info@byfaux.se
RIGHT TO LODGE A COMPLAINT
If you believe that BY FAUX is processing your personal data incorrectly you can contact us, info@byfaux.se
UPDATES TO OUR PRIVACY POLICY
We may need to update our privacy policy. The latest version is always available on our website. We will notify you of any material changes to the privacy policy, such as the purpose of using your personal data, the identity of the representative, or your rights
